Find the reason for switching
Record the problem first: weak indoor Wi-Fi, slow uploads, repeated interruptions or an application that does not connect. Try a wired device if available. A weak signal in one room may need better indoor networking rather than a different provider. Keep a few dated observations to explain the issue clearly.
Confirm the new installation before cancellation
Share the building, lane, floor and map pin with Fiber Link. The team must confirm a feasible cable route and appointment; nearby coverage is not an installation guarantee. Ask who needs to permit access to the roof, shaft or common staircase and what work is included.
Protect accounts and equipment
Read your current provider’s cancellation and equipment-return conditions. Keep a receipt for any returned device and written confirmation of outstanding charges. Do not assume an advance payment transfers to another provider. Keep business logins, Wi-Fi passwords and payment-account details under your control.
Test before moving everyone over
Connect a work laptop, phone and any important cloud application to the new service. Check the rooms you use, an evening call and a normal upload. If your budget allows, a brief overlap reduces the risk of a gap; it is a planning choice, not a promise of uninterrupted service.
Before you request a quotation
- Identify whether the issue is Wi-Fi or the outside connection.
- Confirm the installation appointment and route.
- Check cancellation, deposits and equipment returns.
- Test essential applications before ending the old service.
Common question
Can I keep my existing router?
Possibly, depending on ownership, compatibility and the new connection requirements. Ask before installation and avoid resetting an operator-owned device without guidance.
Local availability and plan terms
For Neb Sarai, share the building or house, lane, floor, nearby landmark and map pin. Availability is checked for the premises; a service-area name or PIN code alone does not confirm a connection.
Published home plans are 100 Mbps at ₹499/month, 200 Mbps at ₹699/month, 300 Mbps at ₹799/month and 500 Mbps at ₹1,699/month. Confirm current pricing, taxes, billing period and complete first-payment total. Standard installation is advertised free; confirm included work. The dual-band Wi-Fi router is provided against refundable security: ask for the amount and return terms.
Business networking, public IP, IPv6, failover equipment, hosted services and ongoing management are not assumed to be included. Request a written quotation for the required scope. Check the local broadband page or compare current plans.
Check connectivity for your premises
Tell us your location, devices and the tasks you need to support. Our team can check feasibility and explain the available options.
Ask on WhatsAppCall 9971524677